HearthKeeper
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Privacy Policy

How we protect and handle your personal information

Effective Date: 2026

HearthKeeper Missouri LLC (“HearthKeeper,” “we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, and protect information when you visit our website or inquire about our non-medical in-home care services.

Information We Collect

Website Visitors

When you visit our website, we may collect:

  • Contact Information: name, email address, and phone number when you submit inquiries
  • Technical Information: IP address, browser type, and pages visited (through standard web logs)
  • Communication Records: messages sent through our contact forms, scheduling tools, or email

Prospective and Current Clients/Families

For those inquiring about or receiving our services, we collect only what we need to provide good care, which may include:

  • Personal Information: name, address, phone number, and email address
  • Care Information: daily-living needs, preferences, routines, and schedule details
  • Emergency Contacts: family member and emergency contact information

How We Use Your Information

We use collected information to:

  • Respond to inquiries about our services
  • Schedule consultations and coordinate care
  • Provide non-medical in-home care services
  • Communicate with families about their loved one’s care
  • Operate, improve, and secure our website and services

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

  • With your caregivers: the members of your care team who need it to provide care
  • Legal Compliance: when required by law, regulation, or court order
  • Emergency Situations: to protect the health and safety of a client
  • Service Providers: with trusted vendors who help us operate (under confidentiality agreements)

HearthKeeper operates as a separate company, at arm’s length from its sister company, Tranquil Grove, and does not share your information with it except at your request.

Data Security and Website Policies

We implement appropriate physical, electronic, and administrative safeguards to protect your information, including limited, need-to-know access, secure data transmission, and staff training on privacy and confidentiality.

Website Cookies & Analytics: Beyond the cookies needed for basic functionality, our website may use tools such as Google Tag Manager to manage analytics and advertising tags (which can include Google Analytics, Google Ads, and Microsoft Advertising). These tools may set cookies that help us understand how visitors use our site and measure our outreach. This information is used in aggregate; we do not sell your personal information. You can control or disable cookies through your browser settings, and you may opt out of personalized advertising through Google Ads Settings and the Microsoft Advertising opt-out page.

Calendly Integration: Our website integrates with Calendly for scheduling. When you book a consultation through Calendly, your information is subject to both our Privacy Policy and Calendly’s privacy policy.

Your Rights and Contact Information

Your Rights: access, correction, deletion, restriction, and portability of your personal information.

Data Retention: we keep website inquiries and client records only as long as needed for the purposes above or as required by law.

Contact Us:
HearthKeeper Missouri LLC
Serving the Kansas City metro, Missouri
Phone: (816) 705-0620 | Email: info@hearthkeeper.com

Questions about this Privacy Policy?

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